Frequently asked questions
Why does the app icon have a red numbered badge?
BandHelper can send notifications of event or set list updates by email, SMS (text message) or in-app notifications. The iOS app alerts you to in-app notifications by adding a number to the app icon. You can view these notifications by opening the app and clicking the notification icon in the top toolbar, and you can clear the number by clicking the Clear button at the bottom of the list. If you don't see the notification icon, make sure Settings > Appearance > Top Toolbar Buttons > Notifications is turned on in the app. If you don't wish to receive notifications this way, you can go to Account > Users > [username] in the website and turn off Notification Style > App.
I submitted a payment, so why is my account still expired?
Paying with third-party systems like PayPal or Apple Pay involves a few steps, and people sometimes stop before reaching the last step. You can confirm whether a payment was submitted by looking at the Payment History list on the Account > Billing page. If no recent payment appears there, please try again and don't stop until the page reloads with a blue confirmation message at the top.
Why doesn't swiping to change songs work reliably?
To change songs by swiping, you must swipe within 10 degrees of horizontal, at least a half inch in distance, within a tenth of a second. That's not excessively straight, far or fast, but it won't work if you swipe at an angle or for a very short distance.
Alternatively, you can edit your layout and add Next / Previous buttons to change songs with a tap, or edit the layout details to assign a two- or three-fingered tap to the Select Next Song action. Or you can change songs with a remote foot switch or MIDI controller.
How can I see the total duration of my set list?
BandHelper will automatically show the total duration of your set list at the top of the main window, and the duration of each set in the set headings, but only if you've entered a duration for every song in your set list. If you're not seeing the totals, please check each of your songs to make sure a duration is set (or enter a default duration in the set list details window).
When I add a song to a set list, it isn't saved. How can I save the songs I add to a set list?
Are you using the Quick Add button in the set list view to add one song at a time? Those changes are only saved if Settings > General Settings > Save Quick Added Songs is turned on.
That button is meant for quickly adding a song during a show when you get a request or want to deviate from your set list. To build or edit a set list, you should use the Edit Songs button in the set list menu instead. Then you can add more than one song at a time, and your changes will always be saved when you leave that page.
How can I add a medley or a short sequence of songs when building a set list?
If you commonly play short sequences of songs, you can quickly add a sequence to a new set list. While editing the set list, tap the Add Songs button, then tap the Set Lists button, and select a previous set list that contains this sequence. Then tap each of the songs in the sequence, in order, and tap Save. The songs will be added to the new set list in the same order.
If you wish, you can set up a special set list containing all of your sequences and then use that whenever you want to add a sequence to a new set list. You can also use the Add Pause button when editing a set list to separate these sequences with pauses.
How can I add songs or rearrange my set list while performing?
BandHelper offers a few ways to handle varying your set list during a performance:
I've attached two documents to a song. How do I view the second one?
If you have attached multiple documents to a song, you can tap the right or left side of the current document to view adjacent documents.
If you want to jump directly to a particular document and your layout includes a document button, you can tap and hold the document button until a submenu appears, then tap the desired document name. In the set list view, you can also customize your layout to include Multiple Document Buttons in either the song list or the song info area, and then you'll see a separate button for each attached document. Or for hands-free access, you can map a remote control device like a foot switch or MIDI button to each of the first ten documents, from the Settings > Remote Control window, and then select a document with the press of a physical button. (This also works with multiple recordings or multiple MIDI presets attached to a song.)
If you simply want to change which document appears by default for a given song, you can edit the song, scroll down to the Documents list, then drag a different document into the first position. (This also works with multiple recordings or multiple MIDI presets attached to a song.)
Finally, on iOS devices, you can display a second document on a second mobile device using screen sharing, or an external video display, if you change Settings > General Settings > External Display > Content to Document +1.
How can I set up my account so each band member sees his or her own document for each song?
BandHelper offers several ways to show different documents or lyrics to different people:
How can I resize my lyrics?
When you are viewing lyrics from a song edit page or the set list view, you can pinch-zoom in or out to resize the text. If you are using the Chords field, which displays above the Lyrics field, you can resize the chords text separately. Resizing is not available from the lyrics or chords editing fields.
If you're using a Mac that does not have a trackpad to perform pinch gestures, you can tap the document tools button (), then select Increase Text Size or Decrease Text Size from the menu
To save the text size, you can tap the document tools button (), then select Save Text Size from the menu. You can also select Reset Text Size to apply a default size.
You can use this same technique to resize your notes if you have added the notes field to your layout in the set list view.
How can I copy a set list to make a new set list?
You can copy an entire set list by tapping the Edit Details button for the set list, then tapping the Copy button, then entering a name for the new set list.
If you already have a new set list and just want to copy a portion of a previous set list into it, you can tap the Edit Songs button for the set list, then tap Add Songs, then tap Set Lists and select the previous set list. Then you will see all the songs from that previous set list, and you can tap the songs to add them to your new set list in the selected order.
How can I sort the list of set lists?
The list is sorted automatically by the set list name and event date. Set lists that don't include event info will appear in the top part of the list, sorted alphabetically. Set lists that do have event info will appear in the bottom part of the list, sorted from newest to oldest. So when you create a master song list or practice list, you can leave the date field empty (in Basic accounts) or attach an event (in Plus or Pro accounts) to keep it at the top of your list, but when you create a set list that you will perform on a specific date, you can select a date (in Basic accounts) or attach an event (in Plus or Pro accounts) to keep it in the dated part of the list.
How can I send MIDI to another app or device to perform some action?
BandHelper can send almost any MIDI message to perform actions on almost any other app or device. Setting this up is a two-step process. First, you'll need to find out whether the action you want to trigger has an associated MIDI message on the target app or device, and find out what that message is. The user manual for that app or device is usually the best place to find this information. You can also check user forums for that app or device, or contact its manufacturer for help. Once you know what MIDI messages you need to send, you can use our Sending MIDI tutorial to enter these messages into BandHelper. We can help with the BandHelper setup, but we usually can't provide MIDI specs for the app or device you're trying to integrate with.
I want to send MIDI to two or more devices and my MIDI interface only has one MIDI Out port. What should I do?
If your devices have MIDI Thru ports, you can connect the first devices to the MIDI Out port of your MIDI interface, then connect the second device to the MIDI Thru port of the first device, the third device to the MIDI Thru port of the second device, etc. If your devices don't have MIDI Thru ports, you can either add a MIDI splitter between your MIDI interface and your devices, or replace your 1-port MIDI interface with a multi-port interface like this or this, or purchase a wireless interface for one or more of your devices like this or this.
How can I copy songs to another Account?
In most cases, you won't need to do this, because you can create multiple projects within an account, then assign songs to multiple projects. Then edits to the song in one project will automatically appear in the other projects.
If you want to copy a song to another project and then edit it independently in each project, you can copy the song, then assign the new copy to a different project.
If you do have separate accounts and want to copy songs between them, you can edit the song in the mobile app, then tap the Copy button, choose Copy To Another Account option and select the destination account. There's no way to share songs between accounts so that edits in one appear automatically in the other, and there's no way to copy a batch of songs to another account.
How can I rename or delete an account?
You can change the band name for your account, or change the account name that your bandmates use to log in, from the Account > Info page on the website. If you change the account name, you'll have to notify all your bandmates and ask them to enter the new name on the Settings > General Settings page of their apps, and use it when logging into the website.
If you no longer wish to keep your subscription, you can simply let your account expire. BandHelper doesn't save your payment info and doesn't do auto-renewals.
To immediately delete an account and remove all your data, please for assistance.
How can I move all my data to a new device?
All your app data, attached files and most of your app settings are stored online in your BandHelper account. If you get a new device, all you have to do is install the BandHelper app and enter your login info, and your data and settings will download onto the new device.
For a more automated migration to a new iOS device, you can back up your old device to iTunes or iCloud, then when you set up your new device, choose the option to restore it from your backup. This will install all the data, files and settings for BandHelper and all your other apps.
For a more automated migration to a new Android device, if you are using Android Backup Service, you can simply install the app on the new device and Android will restore your app data and settings. Then you can tap Settings > Account Sync > Download Missing Files to download the attached files from your BandHelper account.
How can I back up all the data I've entered into BandHelper?
All your app data, attached files and most of your app settings are stored online in your BandHelper account, which serves as a backup. If you lose your mobile device, your data will automatically download to a new device.
Individual items you delete from your account, like songs and events, are available to undelete for 90 days from the Account > History page of the website or the Settings > Account Sync > Rollback page of the mobile apps. To undelete an item, find the Delete action for that item in the history list, select that action and click Continue to undo it. To revert an edit to an item, find the Update action in the history list, select that action and click Continue to undo it.
If you wish to manually back up your data, you have a couple options:
In the web interface, account administrators can use the Export buttons at the bottom of the Songs, Events, Transactions and Contacts pages to export those items to standard spreadsheet files. You cannot import these files back into BandHelper, but you could use them to reformat your data for use in a different system. You can also use the Export buttons at the bottom of the Documents, Recordings and Files pages to download all the files in your account. If you are viewing a multi-page list, items from all the pages will download, but if you filter the list, only the filtered items will download.
Also in the web interface, you can use the Account > Export page to export each project to a database file. These files can be imported back into BandHelper, but only into a new project. This would mainly be used to copy a project to another account, if your band splits up and you want to allow some band members to move a copy to a new account. This could also be used as a backup if something catastrophic happens to your account data. These files do not include attached documents, recordings or other files, so you would also need to export those from the Documents, Recordings and Files pages.
I play in two bands. Do I need two BandHelper accounts?
In most cases, no. Within your account, you can set up multiple projects, and then keep your songs, events and other data separate between the projects, or share selected items between projects as needed. For example, two projects might have completely separate events; mostly separate but a few shared songs; and mostly separate but a few shared users.
Currently, your settings will be the same across all projects, and your subscription payments will cover all the projects in your account. If you need separate app settings for each project, or you need to keep the billing separate for each project, you will need to create separate BandHelper accounts.
Why does BandHelper require a subscription?
A subscription business model is the only practical option for a product like BandHelper. Here are a few reasons why: