Frequently asked questions

Why doesn't swiping to change songs work reliably?

To change songs by swiping, you must swipe within 10 degrees of horizontal, at least a half inch in distance, within a tenth of a second. That's not excessively straight, far or fast, but it won't work if you swipe at an angle or for a very short distance.

You can also edit your layout and add Next / Previous buttons to change songs with a tap, if that's easier than swiping. Or you can change songs with a remote foot switch or MIDI controller.

How can I see the total duration of my set list?

BandHelper will automatically show the total duration of your set list at the top of the main window, and the duration of each set in the set headings, but only if you've entered a duration for every song in your set list. If you're not seeing the totals, please check each of your songs to make sure a duration is set (or enter a default duration in the set list details window).

When I add a song to a set list, it isn't saved. How can I save the songs I add to a set list?

Are you using the Quick Add button in the set list view to add one song at a time? Those changes are only saved if Settings > General Settings > Save Quick Added Songs is turned on.

That button is meant for quickly adding a song during a show when you get a request or want to deviate from your set list. To build or edit a set list, you should use the Edit Songs button in the set list menu instead.

How can I add a medley or a short sequence of songs when building a set list?

If you commonly play short sequences of songs, you can quickly add a sequence to a new set list. While editing the set list, tap the Add Songs button, then tap the Set Lists button, and select a previous set list that contains this sequence. Then tap each of the songs in the sequence, in order, and tap Save. The songs will be added to the new set list in the same order.

If you wish, you can set up a special set list containing all of your sequences and then use that whenever you want to add a sequence to a new set list. You can also use the Add Pause button when editing a set list to separate these sequences with pauses.

How can I add or rearrange my songs while performing a set list?

BandHelper offers a few ways to handle varying your set list during a performance:

  • If you want to add a song from the set list view, you can tap the Quick Add button at the bottom of the song list and select a new song, which will be added to your set list after the currently selected song.
  • If you want a way to play songs out of order and keep track of which ones you've played so far, you can edit your layout, tap the options button for the song list, and turn on the Song Number option. Then a numbered checkbox will appear next to each song in the set list view, and you can check them off as you go.
  • If you want to completely jump around with no planned list, you can edit your layout and turn on the Song Number option, then open a Smart List, which you can configure to show all the songs in your database, sorted by the field of your choice. Then you can quickly jump around your complete song list, checking off songs as play them.

I've attached two documents to a song. How do I view the second one?

If you have attached multiple documents to a song, you can tap the right or left side of the current document to view adjacent documents.

If you want to jump directly to a particular document and your screen layout includes a document button, you can tap and hold the document button until a submenu appears, then tap the desired document name. In the set list view, you can also customize your layout to include Multiple Document Buttons in either the song list or the song info area, and then you'll see a separate button for each attached document. Or for hands-free access, you can map a remote control device like a foot switch or MIDI button to each of the first ten documents, from the Settings > Remote Control window, and then select a document with the press of a physical button. (This also works with multiple recordings or multiple MIDI presets attached to a song.)

If you simply want to change which document appears by default for a given song, you can edit the song, scroll down to the Documents list, then drag a different document into the first position. (This also works with multiple recordings or multiple MIDI presets attached to a song.)

Finally, on iOS devices, you can display a second document on a second mobile device using screen sharing, or an external video display, if you change Settings > General Settings > External Display > Content to Document +1.

How can I resize my lyrics?

When you are viewing lyrics from the Songs list or the set list view, you can pinch-zoom in or out to resize the text. Resizing is not available on the song edit page.

To save the text size, you can tap the document tools button (document tools), then select Save Text Size from the menu. You can also select Reset Text Size to apply a default size.

You can use this same technique to resize your notes if you have added the notes field to your layout in the set list view.

How can I sort the list of set lists?

The list is sorted automatically by the set list name and event date. Set lists that don't have an event attached will appear in the top part of the list, sorted alphabetically. Set lists that do have a date will appear in the bottom part of the list, sorted from newest to oldest. So when you create a master song list or practice list, you can leave the date field empty to keep it at the top of your list, but when you create a set list that you will perform on a specific date, you can set the date field to keep it in the dated part of the list.

How can I copy a set list to make a new set list?

You can copy an entire set list by tapping the Edit Details button for the set list, then tapping the Copy button, then entering a name for the new set list, then tapping the back button at the top left corner of your screen.

If you already have a new set list and just want to copy a portion of a previous set list into it, you can tap the Edit Songs button for the set list, then tap Add Songs, then tap Set Lists and select the previous set list. Then you will see all the songs from that previous set list, and you can tap the songs to add them to your new set list in the selected order.

How can I copy songs to another Account?

You can copy one song at a time to another account by editing the song, then tapping the Copy button, then choosing the Copy To Another Account option and selecting the destination account.

There's no way to copy a batch of songs to another database. If you want to have many of the same songs in two accounts, you might be better off with one account, using styles or custom fields to organize songs within that account.

How can I rename or delete an account?

You can change the band name for your account, or change the account name that your bandmates use to log in, from the Account > Info page on the website. If you change the account name, you'll have to notify all your bandmates and ask them to enter the new name into the Settings > General Settings window of their apps and use it when logging into the website.

To delete an account, please for assistance.

How can I move all my data to a new device?

All your app data, attached files and most of your app settings are stored online in your BandHelper account. If you get a new device, all you have to do is install the BandHelper app and enter your login info, and your data and settings will download onto the new device.

For a more automated migration to a new iOS device, you can back up your old device to iTunes or iCloud, then when you set up your new device, choose the option to restore it from your backup. This will install all the data, files and settings for BandHelper and all your other apps.

For a more automated migration to a new Android device, if you are using Android Backup Service, you can simply install the app on the new device and Android will restore your app data and settings. Then you can tap Settings > Account Sync > Download Missing Files to download the attached files from your BandHelper account.

How can I back up all the data I've entered into BandHelper?

All your app data, attached files and most of your app settings are stored online in your BandHelper account, which serves as a backup. If you wish to make additional backups of your data, you have a few options:

On iOS, you can sync your device with iTunes or iCloud. That will back up all your app data, attached files and settings. You cannot access these backups, but you can restore your device to a backup.

On Android, if your device supports Android Backup Service, and you turn on Back Up My Data and Automatic Restore in the Backup & Restore section of the Settings app, Android will back up your app data and settings. You cannot access these backups, but Android will automatically restore the data if you reinstall the app on any device registered to your Google account.

In the web interface, you can use the Export buttons at the bottom of the Songs, Events and Transactions pages to export those items to standard spreadsheet files. You cannot import these files back into BandHelper, but you could use them to reformat your data for use in a different system.

I play in two bands. Do I need two BandHelper accounts?

In most cases, no. Within your account, you can set up multiple projects, and then keep your songs, events and other data separate between the projects, or share selected items between projects as needed. For example, two projects might have completely separate events; mostly separate but a few shared songs; and mostly separate but a few shared users.

Currently, your settings will be the same across all projects, and your subscription payments will cover all the projects in your account. If you need separate app settings for each project, or you need to keep the billing separate for each project, you will need to create separate BandHelper accounts.

I've been using Set List Maker for a long time. Can I import all my info into BandHelper?

From the BandHelper web interface, you can go to the Account > Import page to find instructions for importing from Set List Maker. If you have more than one Set List Maker database, you will probably want to create a project in your BandHelper account for each of them, then import each Set List Maker database into a different BandHelper project.

Why does BandHelper require a subscription? I don't like subscriptions.

A subscription business model is the only realistic option for a product like BandHelper. Here are a few reasons why:

  • It's not possible to charge for version upgrades for the app portion of BandHelper because neither the Apple nor Google app stores allow developers to charge for upgrades. The app stores impose a "buy once, get free upgrades forever" business model, which doesn't support ongoing development to add new features and maintain compatibility with new OS versions.
  • It's not possible to charge for version upgrades for the web-based portion of BandHelper because it runs in the cloud and is not installed onto your device. This is why cloud services are never sold based on version upgrades. Some cloud services are supported by advertising or by sharing your personal data, but for a professional product like BandHelper, I think a subscription is a better option.
  • One goal of BandHelper is a centralized setup, so one or two "techie" band members can set up data that the rest of the band can easily access. With a subscription model, this centralized setup can extend to payments: only one person has to deal with payments to activate the account, while the rest of the band simply installs the free apps to access it.